Custom Orders
We love creating your own one-of-a-kind piece to become a future heirloom! To best understand the order process, please review the terms below and thank you for your interest in Maevean.
In the context of this agreement, the terms “we”, “us” and “our” refer to Maevean. In the context of an agreement to make, sell and purchase jewelry, the term Custom refers to: an item of jewelry that is made to the client’s specific request, design plan, time frame, instructions and purpose, as well as item/s based on the seller's standard range. It includes all resources, including intellectual property, required to make and complete the ordered item, specifically: metals, gems, and design. Custom-made item/s have individual design alterations or rearranged features that create a non-standard personalized item/s. All clauses within this agreement extend to custom-made item/s as ordered and agreed to by the client.
Custom-made work starts at $300 in silver and $975 in gold and is non-refundable
Custom-made items (hereafter referred to as item/s) ordered through Maevean (hereafter referred to as the Seller) are subject to the following conditions:
The consultation appointment includes, a 30 to 45 minute meeting with the designer (via telephone or electronic communication) to discuss and develop the client’s design and budget.
A non-refundable consultation fee of $75 is required, which must be paid in total before consultation. Once we proceed in crafting your piece, the consultation fee will be applied towards the purchase. We reserve the right to waive the consultation fee where we see fit.
If 30 days have elapsed from the date of consultation without an order, the client would have forfeited his/her initial deposit and the fee paid can no longer be applied towards the purchase.
Quotes for any item/s produced by the Seller are based on the cost of the required resources, including solid components, design services, and time at time of ordering.
Payment of a non-refundable deposit of either 50% of the finished cost, as quoted at time of order, OR the total cost of the resources required to complete the item/s (as agreed to by both parties) is required at time of ordering.
Due to the time, resources and skills required to make item/s, in the event of a non-completed sale the client agrees that the non-refundable paid deposit will be used in its entirety by the Seller to recover the costs associated with the making of the client’s ordered item/s.
The payment of a deposit is an agreement between the Seller and the client to make and provide the item/s as per the agreed job brief.
The payment of a deposit is an agreement between the client and the Seller to purchase and complete payment for the item/s as per the agreed job brief and quoted cost/s.
The Seller reserves the right to adjust the final cost of the item/s in response to market changes but agrees to limit this adjustment, if and as required, to no more than 10% of the original quoted cost.
The Seller agrees to consult with the client in a timely fashion should an adjustment in price be required. The client agrees to respond and provide instructions to the Seller within one week (7 days) of receiving this advice.
During the consultation process, the Seller agrees to faithfully record the ideas and design directives of the client, in conjunction with the Seller’s own design notice.
The Seller agrees to consult, if and as required, with the client during the manufacturing process.
The client agrees to regularly consult, if and as required, with the Seller during the manufacturing process.
Any/all design change requests made by the client in regard to the finished item/s, will be at the client's cost.
If the changes requested by the client were recorded and formed part of the original and agreed to design plan but can be shown to not be reasonably represented in the finished item/s, then the costs of these specified changes will be covered by the Seller.
In this context (clauses 14 and 15) requested changes do not include replacement of the client's own gems that have incurred damage or breakage as a result of the resetting process and cannot be included in the final article.
The Seller agrees to take all reasonable care when using client-provided gems, in both set and un-set states, but does not guarantee nor insure against breakage or damage for any gems independently sourced for use in item/s. The client consents to this associated risk under good faith.
In the event of breakage or damage occurring to a client’s own stones or gems, replacement stones and gems can/will be selected by the client in consultation with the Seller and final cost/s will be adjusted and agreed to, at that time, in writing.
Any cost adjustments resulting from the use of the clients own resources will be discussed as part of the design consultation and agreed to, by both parties, prior to accepting and starting the manufacture process for the item/s.
Both parties agree in principle that the Seller is the authority on resources and designs for the item/s and acts in good faith regarding any advice and/or technical knowledge given to the client as part of the design process.
The client agrees that all designs, plans, ideas and images directly associated with the making of item/s by the Seller remain the intellectual property of the Seller.
The client agrees that all designs, plans, ideas and images associated with any item/s made by the Seller are exclusive property of the Seller and are subject to the standard legal protection and rights as intellectual property.
The Seller agrees to treat the client's design as confidential and private, if requested, during the manufacturing process.
The terms of any/all privacy agreement/s between the Seller and the client are to be agreed to by both parties at time of ordering and on payment of the non-refundable deposit.
Due to the costly and labor-intensive nature of custom-made manufacturing, the Seller reserves the right to refuse to accept, or to cease working on, any order if the terms and/or the intent of this agreement are breached in any way by the client.
All customer orders are final sale. The client understands and agrees to this fact.
Both parties agree that this is a fair and binding terms of sale document as discussed and agreed to at the time of order.